Troubleshooting
Media Server Pro not showing up?
If your TV or player cannot see Media Server Pro, first check that the server is running and both devices are on the same home network.
Fast checklist
- Open Media Server Pro and confirm the server shows Running. If it is stopped, click Start Server.
- Put the Mac and playback device on the same Wi-Fi or wired LAN.
- Turn off VPN temporarily or enable its Allow LAN Traffic setting.
- Allow incoming connections for Media Server Pro in macOS Firewall.
- Avoid guest Wi-Fi and router AP/client isolation modes.
- Restart Media Server Pro, then restart the TV media player.
Keep in mind
- Same network matters more than internet speed.
- VPN apps can block local device discovery even when the internet works.
- Some routers isolate Wi-Fi clients from each other.
Common questions
Why can I browse the internet but not see the media server?
Media server discovery uses local network traffic. Internet access can work perfectly while local device discovery is blocked.
Does a VPN affect media server discovery?
Yes. Many VPNs route or block local traffic unless you enable LAN access or split tunneling.
Should I restart the router?
If the basics look right and discovery still fails, a router restart can clear stale local discovery state.
Still need help?
If these checks do not resolve it, email support with your device details and logs. Choose Show Logs from the Media Server Pro menu bar icon, then Copy Logs and paste them into your email.
Contact support →