What To Include

  • Your Mac model and macOS version.
  • The TV, console, or app you are trying to stream to.
  • Whether both devices are on the same Wi-Fi or wired network.
  • Whether a VPN or firewall is running on the Mac.

Quick Checks

  1. Start Media Server Pro and confirm the server shows as running.
  2. Put your Mac and playback device on the same home network.
  3. Avoid guest Wi-Fi and router client isolation modes.
  4. Temporarily disable VPN local-network blocking as a test.
  5. Allow incoming connections for Media Server Pro in macOS Firewall.

Privacy

Media Server Pro does not require an account, does not collect usage data, and is built for local-network streaming from folders you choose on your Mac.

FAQ

How do I get support?

Email support@appsbyrich.com with what you are trying to stream, what device you are using, and what you see in Media Server Pro.

What should I check before emailing?

Make sure your Mac and playback device are on the same home network, avoid guest Wi-Fi, allow incoming connections in macOS Firewall, and temporarily disable any VPN as a test.

Does support require an account?

No. Media Server Pro does not require an account or subscription.