Support

What to include in your email

• Your Mac model, macOS version, and Media Server Pro version.
• The TV, console, or media-player app you’re streaming to.
• What happens when you try, including any error messages.
• How the devices connect to your network, and whether you use a VPN or firewall.

Quick checks before you email

1. Confirm that Media Server Pro shows the server as running.
2. Connect your Mac and playback device to the same home network.
3. Avoid guest Wi-Fi and router settings that isolate devices from each other.
4. Check whether your VPN blocks local network access.
5. Allow incoming connections for Media Server Pro in macOS Firewall.