VPN troubleshooting
VPN blocking your media server?
A VPN can be great for internet privacy and still break local media discovery. Your TV and Mac need to see each other inside your home network.
What to try
- Start Media Server Pro and check whether the VPN warning appears.
- Open the VPN app settings and look for Allow LAN, local network, or split tunneling.
- Allow local network traffic, then restart the server.
- If the TV still cannot see the Mac, turn off the VPN briefly as a test.
Keep in mind
- Enable Allow LAN Traffic if your VPN offers it.
- Use split tunneling for Media Server Pro if available.
- Turn the VPN off briefly to confirm whether discovery is the issue.
Common questions
Why does a VPN block my TV?
Many VPN clients change routing and firewall behavior so local multicast discovery traffic never reaches the TV or player.
Can I keep my VPN on?
Often yes, if the VPN has an Allow LAN Traffic, local network access, or split-tunnel setting.
Is this remote streaming?
No. Media Server Pro is positioned for local home-network streaming, not remote cloud access.
Still need help?
If these checks do not resolve it, email support with your device details and logs. Choose Show Logs from the Media Server Pro menu bar icon, then Copy Logs and paste them into your email.
Contact support →